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FAQ

Frequently Asked Questions

How does Videotok's AI video creation work?

It's like magic!

You just need to write a text prompt or paste a web URL, and our AI will generate a complete video for you.

It'll add AI voices, images, captions, transitions, and all that cool stuff.

You can customize it to make it perfect for TikTok, YouTube Shorts, Instagram Reels, or wherever you want to post it.

Do you offer a free trial?

No, we do not offer a free trial.

However, you can see how the platform works by clicking on the YouTube icon that you find at the bottom left at the end of this page.

This way you can see how the platform Videotok works through our YouTube videos.

Can I get a refund?

You can only get a refund within 14 days of subscribing and the refund will be limited to unused credits only.

The refund is limited only to the proportion of unused credits because for the credits used Videotok had to bear the production costs of the Videos.

Are credits deducted when I create the video or when I download the video?

Credits are deducted every time the video is created because that is when Videotok bears the greatest costs in creating the video.

How many videos can I create with Basic Plan credits?

The credit system was introduced to make the video creation experience as personalized as possible.

This means that the number of videos that can be created varies depending on the characteristics of each video.

Potentially, the maximum number of minutes is 30.

For example, if I use the combination of AI basic images and OpenAI voices I can create up to 30 minutes of video (for example, I can create 30 shorts/reels of one minute each).

How many videos can I create with Pro Plan credits?

The credit system was introduced to make the video creation experience as personalized as possible.

This means that the number of videos that can be created varies depending on the characteristics of each video.

Potentially, the maximum number of minutes is 120.

For example, if I use the combination of AI basic images and OpenAI voices I can create up to 104 minutes of video (for example, I can create 120 shorts/reels of one minute each).

Can I create a personal brand that is repeated in all videos?

Yes, you can create a personal brand by inserting hooks and calls to action that will be repeated every time you select your personal brand.

In the section dedicated to the personal brand you can also insert examples of scripts in order to train Videotok that in the writing phase will reproduce the style of the examples.

Do the credits expire each month or do they roll over?

Credits expire every month.

Therefore, it is not possible to accumulate credits from the previous month that have not been used.

Can I buy more credits if I run out in a given month?

Yes, if you run out of credits in a given month, you can purchase more credits.

How many clone voices can I create if I buy the ProPlane?

If you buy the Pro Plan you can create a maximum of three voices.

How long does it take to create a video with Videotok?

It's super fast!

Once you give us a text prompt or web URL, our AI will whip up your video in just a few minutes.

The exact time depends on how long and complex the video is, but you can expect your video to be ready in no time!

Can I create videos with my own images?

Yes, you can use your own images.

Can I cancel my subscription?

You can cancel your subscription at any time.

You can do this from your account settings.

Where can I find my invoices?

Just log in to your Videotok account, go to your account settings, and you'll find your invoices in the billing section.

What payment methods do you accept?

We accept all major credit cards.

Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade your plan at any time.

You can do this from your account settings.